People… yuck.

So, I'm still trying to figure out which direction to go with this thing.  Initially, I was going to gear it toward my experiences in retail but, really, I encounter assholes everywhere.  For instance, I was at a concert this summer and the woman next to me was holding up a tablet and taking video … Continue reading People… yuck.

Have I fired anyone today? No. Why would I start with you?

One of my coworkers and I were discussing Empire Records this morning, hence the title, and it got me thinking about all of the customer complaints I've had to deal with as, both, a customer service representative and a manager.  Don't get me wrong, there are some legit complaints.  But 9 times out of 10 … Continue reading Have I fired anyone today? No. Why would I start with you?