Cell phones and curse words.

Dude, I know it's 2018 and your phone is your life.  I get it.  But do you really need to listen to your sister tell you what she ate for lunch while checking out at a register?  Is it possible to interact with the human being in front of you for a hot second?  Get … Continue reading Cell phones and curse words.

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Conversations I’ve had with customers, #1.

Phone rings. Me: "Thank you for calling <store name>, this is Corrie, how can I help you? Older gentleman: "Hi, is my wife there?" Me: "I'm sorry, sir, this is a retail store.  I think you may have the wrong number." Him: "No, I know this is a store.  I want to know if my wife … Continue reading Conversations I’ve had with customers, #1.

Have I fired anyone today? No. Why would I start with you?

One of my coworkers and I were discussing Empire Records this morning, hence the title, and it got me thinking about all of the customer complaints I've had to deal with as, both, a customer service representative and a manager.  Don't get me wrong, there are some legit complaints.  But 9 times out of 10 … Continue reading Have I fired anyone today? No. Why would I start with you?