Dude, I know it's 2018 and your phone is your life. I get it. But do you really need to listen to your sister tell you what she ate for lunch while checking out at a register? Is it possible to interact with the human being in front of you for a hot second? Get … Continue reading Cell phones and curse words.
Phone rings. Me: "Thank you for calling <store name>, this is Corrie, how can I help you? Older gentleman: "Hi, is my wife there?" Me: "I'm sorry, sir, this is a retail store. I think you may have the wrong number." Him: "No, I know this is a store. I want to know if my wife … Continue reading Conversations I’ve had with customers, #1.
But, let's be honest, not really! We work in customer service so we have to talk in a pleasant tone and slap a smile on our faces. If we're not giving you an attitude why are you giving us one? Did we cause your issue? Was it us who recommended the incorrect product to you? … Continue reading My attitude is based on how you treat me.
One of my biggest pet peeves with customers is when I need to see their driver's license for something, per company policy or state/federal law, and they don't want to give it to me. Not only do they not want to give it to me, they get angry at me for even asking. This happens, … Continue reading Can I see your driver’s license, please?
You know when there are two lanes of traffic merging into one and you filter feed into the single lane? Left lane, right lane, left lane, right lane, etc. Why is this so freaking hard for people to do?! It's just common courtesy, folks! I encounter this crap all of the time (honestly, I yell, … Continue reading Filter Feed
So, I'm still trying to figure out which direction to go with this thing. Initially, I was going to gear it toward my experiences in retail but, really, I encounter assholes everywhere. For instance, I was at a concert this summer and the woman next to me was holding up a tablet and taking video … Continue reading People… yuck.
One of my coworkers and I were discussing Empire Records this morning, hence the title, and it got me thinking about all of the customer complaints I've had to deal with as, both, a customer service representative and a manager. Don't get me wrong, there are some legit complaints. But 9 times out of 10 … Continue reading Have I fired anyone today? No. Why would I start with you?