Conversations I’ve had with customers, #1.

Phone rings.

Me: “Thank you for calling <store name>, this is Corrie, how can I help you?

Older gentleman: “Hi, is my wife there?”

Me: “I’m sorry, sir, this is a retail store.  I think you may have the wrong number.”

Him: “No, I know this is a store.  I want to know if my wife is there.”

Me: “I don’t know, sir.  Would you like me to put you on hold?  I can page her and see if she comes to the desk.”

Him: “I sent her there to get a hose.  Did she come get the hose?”

Me: “If she paid with a credit card and you provide me with her name I can check and see if she has made a purchase yet today.”

Him: “I’m not giving you her name.”

Me: “Ok, well I’m not sure what else I can do for you then.  Is there anything else I can help you with today?”

Him:  “You’re not listening to me.  I want to know if my wife is there.”

Me, sighing internally: “Sir, I would have no other way of knowing that.

Him: “We pay for things in cash.”

Me: “Ok.”

Him: “Do you think I’m a dummy?”

Me: “I do not.  Is there anything else I can do for you?”

Him: “Why can’t you just tell me if my wife is there? You are useless.”

Me: “I’m sorry you feel that way, can I help you with anything else today?”

Him, now shouting: “I want to know if she was there already and bought the goddamn hose because if she did then she would be on her way to the goddamn grocery store and I wanted her to buy me some goddamn ice cream!”  <Click>

 

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